Cancelling or Freezing Your Membership

Need to Cancel?

Let us know you need to cancel your membership using this form.
For a temporary freeze, or for more about our policies, keep reading below.

Cancelling Your Membership

  • Upon receipt of a cancellation request, recurring dues cease and the account remains active for 30 days.
  • If any part of those 30 days is not already covered by dues from the current paid period, OFJCC will bill a one-time, non-recurring Prorated Notice Period Amount on the 1st of the next month; if fully covered, no amount is billed.
  • At the end of the 30-day period, all membership privileges end for cancelling member(s).
  • All remaining members on a multi-person agreement will be converted to an appropriate membership type and charged accordingly.
  • Billing will continue for remaining active members on the agreement using the existing primary billing method unless and until alternate primary billing information has been provided or the agreement is fully cancelled.
  • Name
  • Contact Information (email, phone)
  • Name(s) of Members to Cancel
  • Reason for Cancellation
  • Emailing myaccount@paloaltojcc.org with the subject "Cancel Request." 
  • Stop by the Front Desk or Member Services office in person.
  • Mail a letter to the Member Services office at 3921 Fabian Way, Palo Alto, CA 94303
  • Please do not send any requests regarding your membership to ABC Fitness Solutions, LLC, as ABC will not receive them.

FREEZING YOUR MEMBERSHIP

Cancel using this form.

  • We are happy to accommodate up to 3 months' freeze per calendar year.
  • Each freeze is offered for a minimum duration of 1 month to a maximum duration of 3 months.
  • We do not offer indefinite freezes; freezes must have a defined start and end date.
  • Freezes can be applied to the entire account (default) or to specific members only.
  • Please be sure to submit all required information (see below), as we cannot process a freeze until we have all of this information, and we do not offer retroactive freezes.
  • Please allow us 3-5 business days from the time of your request to process and begin the freeze.
  • Name
  • Contact Information
  • Member(s) to Freeze
  • Freeze Start Date
  • Freeze End Date
  • Reasons for Freeze 
  • Emailing myaccount@paloaltojcc.org with the subject "Freeze Request."
  • Call the Member Services office at (650) 223-8723.
  • Stop by the Front Desk or Member Services office in person.
  • Please do not send any requests regarding your membership to ABC Fitness Solutions, LLC, as ABC will not receive them.